PTC Aviation Academy

IATA Certificate Course in Airline Customer Service........

..information about our IATA Certificate Course in Airline Customer Service, which is tailored to equip individuals with essential skills and knowledge crucial for excelling in the dynamic field of airline customer service.

Course Overview: This comprehensive course is designed for frontline Airline Customer Service professionals, including ticket reservation staff, check-in or gate agents, and cabin crew. It focuses on enhancing communication techniques, mastering customer contact skills, and understanding the impact of Internet, social media, and emerging technologies on airline service delivery.

Learning Benefits: By enrolling in this course, participants will gain valuable insights and tools necessary to adapt to evolving customer expectations and maintain a competitive edge in the aviation industry. The course is delivered through live virtual learning sessions, leveraging advanced technology to ensure a seamless educational experience accessible globally.

Course Content: Participants will engage with 8 modules that cover the structure of the aviation industry, customer service operations, and the adaptation of airlines to new trends and technical changes impacting their services:

•  Module 1: The Airline Industry Today, the Regulatory and Business Context
• Module 2: A Better Standard of Customer Service
• Module 3: New Trends in Customer Service
• Module 4: Customer Perception
• Module 5: Customer Contact Techniques
• Module 6: Social Styles and Tact: Cross-Cultural Awareness and Emotional Intelligence
• Module 7: Dealing with Complaints
• Module 8: Managing Stress and Pressure

Course Duration and Format:

• Duration: 3 Months, Daily 2 Hours from Monday to Friday
• Method: Live virtual learning
• Exam Format: Online exam with remote supervision (OERS)
• Exam Details: 100 multiple-choice questions; closed book; 3-hours time allowance
• Passing Grade: 60% correct answers; Distinction Grade for 90% and above
• Certification: Upon successful completion, participants will receive an IATA certificate, recognized globally for excellence in customer service.

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other IATA Courses available is 

1. IATA Foundation Diploma in Travel and Tourism
with Amadeus . Online. IATA Certificate Awarded
2. IATA Air Cargo Introductory
. Air Cargo introductory  with Advanced Air Cargo Marketing,Logistics and supply chain transport modes, Air cargo Security awareness…. Internship/Placement assistance. IATA Certificate Awarded
3.IATA Travel courses 

IATA Foundation Diploma in Travel and Tourism with Amadeus 

Travel Operation Diploma

Tour Production Diploma

MICE and Sales Diploma 

IATA Air Cargo courses

 

IATA Air Cargo Introductory

Advanced Air Cargo Marketing

Logistics and supply chain transport modes

 

Air cargo Security awareness

IATA Airport Ramp Services

 

 

Enroll now IATA Airport Ramp Services with complimentary Airport customer service. Online batche admission going on ...JOIN 

 

 About PTC AVIATION:

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PTC is Affiliated to *AASSC* and *NSDC* (National Skill Development Corporation), 

GOVT.OF INDIA, Eligible students will get Government Certificate.

With 100% Placement support in the Aviation Industry.

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Hi !

 

Warm Greetings PTC AVIATION ACADEMY !!!

 

Happy to know that you are interested in AVIATION !

 

PTC AVIATION ACADEMY

Associated Training Partner of AASSC( Aerospace & Aviation Sector Skill Council ) and NSDC (National Skill Development Corporation), GOVT.OF INDIA

Conducting various  Aviation courses like Air Hostess , Airport Ground staff course and Pilot Courses, With 100% Placement support in Aviation Industry.

 

PTC  PLACEMENT CELL  works closely with the Aviation Industry [Airport /Airline Jobs/ Airport Retails / Airport Lounges / Air Cargo /  Logistics / Air Travel / Tourism / Hospitality sectors)  to provide wide career opportunities through various reputed Airlines / Airline corporate offices / Airline Ticketing Offices / Airline Back Offices / Airline - Airport Ground Handling Companies

 

AIRPORT -AIRLINES PLACEMENTS: It is our immense pleasure to announce that PTC candidates have been placed in  Chennai, Bangalore , Hyderabad , Delhi and other airports in India  and working in reputed Airlines & Airport Ground Handling Companies in To name a few: AIR INDIA, Indigo, Spicejet, British Airways, Qatar Airways, Etihad, Oman Airways, Lufthansa, GMR, Air India Sats, CELEBE , VFS etc. Our students have proved themselves and have become integral part of these reputed organisations.

 

 PTC Main Courses:

 

1. Diploma in AIRPORT GROUND STAFF COURSE

JOIN as Airport Ground Staff  and  become AIRPORT MANAGER

 Diploma in AIRPORT GROUND STAFF COURSE paves an easy way for students to start from Ground Staff /CSA  and reach out to become an AIRPORT MANAGER.

 

2. Diploma AIR HOSTESS & AIRLINE MGMT COURSE

JOIN as Trainee Cabin Crew and  become Inflight Manager : 

 

An air hostess has many responsibilities on a plane. She greets every passenger, guides each to his or her seat and settles them in, coordinates security, and much more. Women usually prefer this career although men can do the same job and are called stewards.

 

3. Commercial Pilot License (CPL)/ PILOT  Training:

 

JOIN as Trainee Pilot / First Officer and  become Commander .

 

PILOT: CPL course comprises of 2 parts (1. Ground Classes , 2.Flying Training.) uration of your CPL Course is directly proportional to the time you take to clear the ground subjects exam.and Flying training 

 

For more details visit PTC Website : www.worldptc.com 

 

PTC Aviation Academy - CHENNAI

Head Office Address - Chennai

Address: No.52/206, G.S.T Road, (Near Nalli Silks), Chromepet, Chennai-600044, Tamil Nadu, India.